Mystery shopping editing
Real estate sector
Team Leader - Mystery shopping support services
Vice President - Operations
In one of the most interesting mystery shopping scenarios, iSN Group offered apartment mystery shopping services and resident surveys to enhance resident retention for the top 50 property management enterprises. The client provides a bouquet of services in sales, marketing, resident retention, and business process improvement needs.
The client found that reviewing and validation of the audio/video recorded surveys was a time-consuming process. They also observed that each of the surveys required substantive editing, which proved to be tedious. There was a strict turnaround time for the reports and time going into following-up with shoppers.
At iSN Group, we are backed by an experienced editing team and we decided to get them on board. This team will be responsible for reviewing and validating the audio/video reports. Our team will also finalize the reports and follow-up with all the shoppers with regards to missing information or any discrepancies.