Mystery shopping editing
Retail / Hospitality / Health & wellness / Professional services
Team Leader - Mystery shopping support services
Vice President - Operations
Focused on offering consumer insights that improve brand loyalty, our mystery shopping efforts extend to industries such as retail, hospitality, health & wellness, professional services, etc. We have designed an intelligent system that captures consumer experiences and suggests ways to elevate it.
This client was very particular about specifications and wanted to maintain accuracy in whatever they did. They found the process of following-up tedious and a precious amount of time and efforts spent on it. This, in turn, proved to be challenging in terms of meeting strict deadlines for report submission. The freelancer model for the volume surge early every month lacked reliability.
Our team volunteered to work on a real-time basis and take up additional volume early every month. We planned to follow-up with shoppers regarding any mission information through email or phone. When it came to time zone differences, we decided to play to our strengths and capitalize on it by enhancing our communication with shoppers.