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Mystery shopping editing
Global hospitality industry
Team Leader - Mystery shopping support services
Vice President - Operations
iSN Group presented impeccable consulting services to the global hospitality industry and conducts thorough market research initiatives to assist clients and evaluate their overall customer experience. We have delivered mystery shopping editing services to various hotels, spas, cruises, restaurants, bars, etc.
The first issue that the client faced was that an immense amount of the in-house schedulers’ time went into following-up with the shoppers. This not only left the schedulers' to focus on other important aspects of the business but it also started having a negative impact on the turnaround time of the reports. The client also witnessed that there was a lack of structure and the freelancer form of editing proved to be highly unreliable.
iSN Group offered to follow-up with shoppers and obtain vital information related to submissions, reworks, discrepancies, etc. We also prescribed to capitalize on the time zone differences and make the most of this time by enhancing communication with the shoppers. Last but not least, we also got on-board a team of expert editors who reviewed and finalized shopper submissions on a real-time basis.